1. Introduction
These Terms and Conditions govern the offering and sale of products on the “Desperate House Winezzz” website (hereafter referred to as “the Website”). By accessing the Website and placing an order, the user fully accepts these Terms and Conditions.

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2. Product Information
Products offered on the Website are described on their respective product pages. Images and descriptions are provided for illustrative purposes only; slight differences may exist between the actual product and what is depicted on the Website.

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3. Prices
All prices on the Website are expressed in Euros (€) and include VAT. Shipping costs and any additional charges are clearly indicated during the purchasing process, prior to order confirmation.

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4. Purchase Procedure

• Registration: Users may register on the Website by providing personal data, ensuring it is accurate and up to date.
• Order Process: Users select desired products, add them to the cart, and proceed to checkout following the on-screen instructions. Before final confirmation, users can modify or correct errors in their order.
• Contract Formation: The sales contract is finalized upon receipt of an order confirmation email from “Desperate House Winezzz.”

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5. Payment Methods
The Website accepts various payment methods, including credit cards, PayPal, and bank transfers. Details of accepted payment methods are provided during the purchasing process.

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6. Shipping and Delivery

• Delivery Times: Products are delivered within 24-48 business hours after order processing unless otherwise stated.
• Shipping Costs: Shipping costs are displayed during the purchasing process and may vary based on destination and product weight.
• Tracking: Upon shipment, users will receive an email with tracking details.

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7. Right of Withdrawal
Users have the right to withdraw from the contract within 14 days of receiving the products without providing any reason.
To exercise the right of withdrawal, users must send written notice to “Desperate House Winezzz” and return the products intact in their original packaging. Return shipping costs are borne by the user.

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8. Legal Warranty of Conformity
In the event of defective or non-compliant products, users are entitled to replacement or a refund in accordance with applicable laws. Defects must be reported within 2 months of discovery.

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9. Limitation of Liability
“Desperate House Winezzz” is not liable for delays or failure to deliver due to force majeure or unforeseen events.

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10. Privacy
Personal data provided by users is processed in compliance with applicable privacy laws. For more information, refer to the Privacy Policy available on the Website.

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11. Governing Law and Jurisdiction
These Terms and Conditions are governed by Italian law. Any disputes arising from the interpretation or execution of these Terms will fall under the jurisdiction of the courts at the user’s place of residence or domicile.

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We recommend reading these Terms and Conditions carefully and keeping a copy for future reference.